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LiveSide - News blog

Using Windows Live: Mail

windows-live-mail-logo Yesterday was Labor Day in the United States, the unofficial demarcation between summer and vacation time and fall.  School is starting again all over, football season is just beginning, and traditionally Microsoft gets back from employees gone on summer vacation and begins a round of fall releases, too.  We’re expecting at least some movement on the Wave 4 front, some news on the Windows Live Platform in time for PDC, and possibly some Bing news too.

In the meantime, it’s been a little slow in Windows Live world, so we thought we would take a bit of time to reflect on how we (and you) use Windows Live.  Spurred on by a couple of recent blog posts, we’ve been thinking a bit about mail.  After last week’s latest GMail outage, a *ahem* coincidental post appeared on the Windows Live Mail blog, a gentle reminder that unlike GMail, Windows Live has an offline mail solution:

Sometimes we’re not connected to the internet or unexpectedly the service we’re trying to connect to isn’t available – we find ourselves in need of accessing e-mail offline. Windows Live provides you options when things fall down because we understand that people depend on their e-mail for information. With Windows Live Mail or Outlook Connector for Outlook, you can access your Hotmail and other e-mail accounts offline and have a richer experience than possible on the web. So when the unexpected happens, you’ll still have access to your e-mail though the comfort of the mail programs on your PC.

Then in a short interview with Windows Live Director Ryan Gavin, Clint Boulton at Google Watch first notes that Windows Live Hotmail use is growing in the US:

comScore said Windows Live Hotmail ranks only behind Yahoo Mail in the United States. The site grew to 47.1 million monthly users, up 3 percent from the 45.8 million the research firm tracked in July 2008.

but after that uses the opportunity to extol the virtues of Gmail, listing features that he doesn’t find in Hotmail:

  • text messaging right from a PC to a person's cell phone
  • video chat
  • to-do lists
  • document integration
  • “and a number of other helpful Web services that Live Hotmail just doesn't offer today.”

Of course this works both ways.  One of the main reasons I use Windows Live Mail as my main email client is the ease with which it manages multiple email accounts.  I’ve found that the latest versions handle my 9 or so email accounts (mostly Hotmail, but also a couple of ISP POP3 accounts and a Gmail account) seamlessly, and that having associated accounts in Hotmail makes checking my main accounts easy to switch to from within Hotmail.

In contrast, Gmail doesn’t make it easy to handle multiple accounts, as Mashable noted last year.  And as Ryan Gavin noted in the Google Watch article, Windows Live offers SkyDrive and photo sharing opportunities that Gmail doesn’t.

So what do you use to check your email?  We’re trying out polls, and have posted one in the sidebar (link).  Just log in (so we can keep this first poll somewhat accurate, we can switch to anonymous polls as we refine the way this works) and vote, and leave a comment (click on “view more”) about how you use email.

Comments

mdsharpe wrote re: Using Windows Live: Mail
on Wed, Sep 9 2009 2:41 AM

"have a richer experience than possible on the web" ... This is precisely why I favour rich local connected applications over browser-based attempts to cram desktop functionality into web pages. The sooner the industry gets over the obsession with trying to move everything into HTML/JS world the better ;-D

swanny15 wrote re: Using Windows Live: Mail
on Wed, Sep 9 2009 5:06 AM

Clearly the people who wrote that post didn't realise that Gmail does in fact have an offline solution, accessible in Google Labs. Only requires the installation of one Firefox extension and it works right in your browser! :D Hehe.

quikboy wrote re: Using Windows Live: Mail
on Wed, Sep 9 2009 5:39 AM

Not a fan of Gmail. I've used it before, but nothing struck me as useful. I just took over my club's Gmail account, as now I am president, and the interface is not simple. It's hard to find simple things, the layout is kooky, and how the inbox works is confusing to me.

I also dislike that the ads are kinda hidden. At least Hotmail makes it more obvious. Personally, I don't see why anyone wants to use Gmail. They probably still think Hotmail is the crappy MSN one they saw years ago with 1GB of storage and lots of spam.

paperlock wrote re: Using Windows Live: Mail
on Wed, Sep 9 2009 6:15 AM

Now, when you look under "Other Calendars," click "Add," then "Browse Interesting Calendars" you'll find calendars for hundreds of teams in dozens of sports leagues — everything from the National Football League to the Korean FA Cup.

Windows live calendar sould bee able show this.

Phases of the Moon

Stardates

mfed3 wrote re: Using Windows Live: Mail
on Wed, Sep 9 2009 6:49 AM

There are a few things that make Gmail a superior web client to Hotmail, even though Hotmail with Outlook connector is far superior to Gmail web client.

Gmail has AOL IM and Google Talk integration right in the inbox, Hotmail only has Windows Live Messenger.

Gmail has HTTPS connection options, which allow everything in Gmail to work on a corporate environment (including instant messaging) without having to worry about it being blocked and anyone scanning your messages. Hotmail only authenticates over HTTPS then leaves everything else transmitted clear over the wire.

Gmail has conversation view in the web client, Hotmail only has conversation view in Outlook via Connector, the mail client WL Mail does not support it correctly. This is the most useful view and NEEDS to be fixed in WLMail client.

Gmail syncs Contacts and Calendar via ActiveSync to Windows Mobile phones, keeping both instantly updated. Microsoft's own Windows Live Calendar does NOT work with Windows Mobile phones without syncing via a cable and it is pathetic and frustrating to me. I have recently switched to google for this reason after switching from Gmail to WLMail for its push email on WinMo.

Finally, Google has Google Reader which is always synced wherever you use it, while using simple RSS feeds within Outlook or WLMail client from one computer to another is a headache. Google Reader allows one click sharing and emailing of feeds right from the inbox and is something that Microsoft NEEDS to implement in the Windows Live family and integrate into WLMail client and Outlook connector.

jntowers wrote re: Using Windows Live: Mail
on Wed, Sep 9 2009 10:04 AM

I really wish someone out there would do an in depth, OBjective comparison of Gmail and Hotmail.  Hotmail gets a bad rap by default, just because of what it used to be, and because it's from Microsoft.  

I use both extensively on a daily basis.  Hotmail is now cleaner, simpler, and faster, but you never see anybody mention that.  WL Mail is a solid, reliable offline option, while gears/offline gmail (for me and others i've talked to, but I know not everyone!) has been buggy and unreliable at best.  Hotmail has definitely had less downtime than Gmail over the last couple of years.  

Yes, Gmail is great, and definitely more *functional* than Hotmail.  But Hotmail is now great, too, and I haven't seen anyone do an unbiased analysis of the two yet.  Maybe because a lot of it is subjective, I guess...

And if I see one more person say Gmail is better because they offer so much space for free... !

swanny15 wrote re: Using Windows Live: Mail
on Fri, Sep 11 2009 7:30 AM

It's the ability to have labels instead of folders (meaning emails can be in more than one place), the conversation view, easy navigation with keyboard shortcuts, the minimised ads (quikboy, how is the ads being "hidden" a bad thing? Isn't that better for the average user?), the great themes (sorry, NOT a fan of Hotmail's themes) and the endless features in Labs. Don't care about space, can't see myself ever filling up 7GB+ of space, let alone endless space in Hotmail.

I was a big fan of Hotmail around the time of the transition from MSN to Windows Live Hotmail. I loved it for it's features like right click power, the reading pane etc. But I made the switch when the Wave 3 upgrade came into effect. I've noticed a lot of changes have been made since then, but at the time they seemed to remove a lot of features, like a reading pane for the contact list, some of the right click functionality and UGLY themes. That was when I said goodbye to Hotmail, tried out Gmail and have loved it since.

(that said, Gmail has its flaws of course. Don't like the contact management in it and it slows down a lot when enabling a lot of Labs features, obviously! And it's a pain keeping your WL Messenger contacts and Gmail Contacts synced closely enough manually)

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