A lot of professional sites are now including a means of real time chat as part of their helpdesk sites. MSDN has their online concierge service, Dell has an online help, AT&T etc. So how do you do this type of thing within your own web site?
Well thanks to the Windows Live Web Messenger API it's actually quite easy to do.
In previous articles I've covered how to incorporate Windows Live Messenger into your own site. This article simply takes that process one step further by allowing you to host your own online Helpdesk chat system.
The code in this article is actually very similar to the code in the previous articles I've posted and so I won't be going over all the functions again, instead I will point out the differences between this application and the previous one.
Catherine Heller has recently done an interview with Charles Teague, Lead Developer on the Windows Live Writer team. In the interview (which you can see after the jump) Charles talks about what Live Writer is, what blog engines it supports, a couple of his favourite plugins, and then moves on to a quick example of how easy it is to write a Live Writer plugin.
Of course, readers to this blog will already know how to write a cool plugin for Windows Live Writer, even having access to a template to get you going. But this is still a cool video, and it’s always nice to hear from the product team.
Anyway, enjoy the video, and thanks Angus for the tip.